Refund policy

RETURN, REFUND, AND EXCHANGE POLICIES

Bad Habbots, LLC. offers our own products and products from different companies, consequently our manufacturers/suppliers policies guide much of our Return, Refund, and Exchange Policy. We want to be transparent with our customers and provide them with the information they need to make informed purchases to ensure a positive shopping experience and build better relationships with our customers. The Return and Refund Policy will be listed by vendor/product below and comprises the Bad Habbots, LLC. Return, Refund, and Exchange Policy:

  1. Abscent Design

    1. Products Return Policy
      1. This policy applies to all Abscent Design products and items.
      2. Hassle-free returns for purchases within 14 days from date of purchase on most products.
      3. Within 14 days, we will replace it. Items must be unused and in original packaging.
      4. After 14 days, we reserve the right to repair or replace the product(s).
      5. Despite our best efforts, items may occasionally be damaged in transit.
      6. We recommend that you inspect the outside and contents of all cartons received.
      7. For assistance contact us immediately - info@badhabbots.com.
    2. Exchange Policy
      1. This policy applies to all Abscent Design products and items.
      2. If it is past 14 days, no more than 30 days, you may exchange the item for the same value (if out of stock, another item is exchangeable with same value).
      3. Proof of purchase required.
      4. Exchanged items will be reviewed by our Return Department.
      5. Exchanges typically take 2-3 days to process once item is returned.
    3. Defective/Damaged Policy
      1. This policy applies to all Abscent Design products and items.
      2. WE RESERVE THE RIGHT TO REPAIR OR REPLACE THE PRODUCT(S).
      3. Please contact us directly to resolve the issue.
      4. Within 14 days, we will cover shipping fees to repair or replace the defective/ damaged item. Proof of purchase required.
      5. After 14 days, shipping costs will be covered at our discretion.
    4. Weight Capacity Policy
      1. This policy applies to all Abscent Design duffel bags.
      2. ABSCENT DUFFELS ARE CAPABLE OF CARRYING UP TO 60 LBS.
      3. We reserve the right to repair or replace the product(s) for all weight-related issues.
      4. Please contact us directly for immediate assistance.

     

    1. Bad Habbots, LLC.

      1. This policy applies to all Bad Habbots, LLC. apparel/clothing products.
      2. All listed apparel products are custom printed, cut-and-sewn, and made-to-order items that will not qualify for returns, unless specifically stated otherwise below within this Policy or within the product/item listing. This includes returns that are requested due to you, the customer, selecting the incorrect size, selecting the incorrect color/design, or dissatisfaction/buyer's remorse with the product.
      3. All apparel products are custom printed, cut-and-sewn, and made-to-order items that are sized according to a size chart and have been listed with a size chart for the product/item in the product/item listing. It is crucial that you, the customer, review this information closely prior to selecting a size for purchase because you will not be able to return it due to selecting the wrong size.
      4. All apparel products/items listed for sale have been previously sampled and inspected for quality control by Bad Habbots, LLC. and we believe the manufacturers/suppliers we work with and products we offer maintain a high level of quality and consistency, and as a customer shopping with Bad Habbots, LLC. you should expect to receive all items true-to-size as selected, substantially matching the provided product sizing charts, unless otherwise listed or stated in the product description, and printed with high quality designs that substantially match the product/item listing images as seen during purchasing the product/item.
      5. All custom printed, cut-and-sewn, and made-to-order apparel products/items that will qualify for returns will be due to items damaged or lost in transit and for manufacturing errors such as size/measurements of clothing do not substantially match the sizing chart listed in the product description, sewing defects, or misprinting errors if the printed design on the clothing does not substantially match the product/item listing image - these qualifying returns are for products/items considered “damaged”, “lost in transit”, or “defective”.
      6. For items that match the conditions listed above in point five (5) due to manufacturing errors such as size of clothing does not substantially match the sizing chart listed in the product description, sewing defects, or misprinting errors if the printed design on the clothing does not substantially match the product listing image, please send photos and/or videos of the issue of the apparel product/item you wish to return, with measurements, if necessary. Submit all claims to our email info@badhabbots.com.
      7. For misprinted/damaged/defective items that match the conditions listed above in points five (5) and six (6), all claims must be submitted within 30 days after the product has been received/delivered. All qualifying claims will result in a replacement/reprint or a refund. Submit all claims to our email info@badhabbots.com.
      8. For packages damaged or lost in transit, as referenced above in point five (5), all claims must be submitted no later than 30 days after the estimated delivery date. First, contact the shipping provider and your local post office to locate your order and resolve the issue. If after contacting the shipping provider and your local post office you were unable to locate your order and resolve the issue, please contact Bad Habbots, LLC. and we will initiate a claim, all qualifying claims will result in a replacement/reprint or a refund. Submit all claims to our email info@badhabbots.com.
      9. If you, the customer, provided the wrong address or an address that is considered insufficient by the courier when purchasing the apparel product/item - the shipment will be returned to the manufacturing/supplier facility. You, the customer, will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). If an order is being returned to sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued.
      10. Please note that a free replacement/reprint is not offered in these cases:
        1. Lost orders with an incorrect delivery address provided by you, the customer.
        2. Products that were received as requested; however, you, the customer, wishes to have another size/color instead.
        3. Garments with a minor size deviation from the size guide measurements (below 1").
      11. If your product/item qualifies for a Return, Refund, or Exchange under the conditions listed above in points five (5) and six (6) - All products/items being returned/refunded/exchanged will be sent back to Bad Habbots, LLC. or the manufacturer of the product/item under the following conditions: unopened and/or unworn, in original packaging, and with all original tags. Products/items that are returned to Bad Habbots, LLC. or the appropriate manufacturer of the item not matching the conditions will not be refunded or exchanged.
      12. If your product/item qualifies for a Return, Refund, or Exchange under the conditions listed above in points five (5) and six (6) - Any claims for misprinted/damaged/defective items deemed an error on the part of Bad Habbots, LLC. or their manufacturers/suppliers will be covered at our/their expense.
      13. Shipment costs of product/item Returns, Refunds, or Exchanges: Unless the cost of shipment is covered by the manufacturer/supplier of the item being returned/refunded/exchanged due to the qualifying conditions of points five (5), six (6), seven (7), and eight (8) above, a policy/coverage/service related to or enforced by Shopify, or any other means/coverage/service not referenced here but used or employed by either Bad Habbots, LLC. or the customer during the initial transaction/order of the product/item to be returned/refunded/exchanged, the following shall apply:
        1. The customer will pay for the shipping label to submit the product/item they are seeking to be returned/refunded/exchanged.
        2. Bad Habbots, LLC. will pay for the shipping label to send you, the customer, your exchanged product/item.
      14. REFUNDS: After a refund request is approved, it takes 3-5 working days to process it. The amount of time varies based on the original payment method. If you paid with a bank account or your PayPal balance, refunds could take 3-5 days. If you paid with a credit or debit card, refunds could take up to 30 days (based on the card company).
      15. To be clear, at this time Bad Habbots, LLC. does not maintain an on-hand inventory for apparel products/items, all apparel products/items are print-on-demand, these products/items are specifically created for your, the customer’s, order. Bad Habbots, LLC. does not have these apparel products/items on-hand to replace or exchange and to do so would require Bad Habbots, LLC. to replace them at our own cost and at a loss due to our competitive pricing. This is of course subject to change in the future, Bad Habbots, LLC. looks forward to eventually providing you, the customer, with flexible returns and exchanges of apparel products/items, if and when it does become an option, we will update these policies accordingly. Thank you very much for your interest in our apparel products, we hope you enjoy them, and please read these policies, product/item listings and their corresponding size charts carefully.

    2. If you have any questions or concerns regarding our Return, Refund, and Exchange Policy, please contact us at our email info@badhabbots.com.